|Bratislava, 17 January 2022 – Toll collection for the National Motorway Company reached the amount of € 17.35 million in December 2021, which is 8.2% more than in December 2020 and 17% more than in the pre-Covid period of December 2019. For all of 2021, the toll collection reached € 230.56 million. Revenues of SkyToll from the comprehensive electronic toll collection service provided for the National Motorway Company in 2021 represented 29.7% of the total amount of tolls collected. Compared to the previous year, toll collection in 2021 was higher by 9.4% and compared to 2019 it increased by 4.3%. Since the commissioning of the comprehensive service of electronic toll collection in 2010, the total amount of toll collection reached € 2,251.57 million. A toll discount for the whole 2021 was granted in 68,343 cases, of which 50,170 were from Slovakia. Vehicle operators were granted a total discount of € 4.29 million. Operators of vehicles registered in Slovakia accounted for € 3.62 million, which is 84.3% of the total amount of discounts provided. Compared to the discounts provided in 2020, this is a total increase of 13% and an increase of 10% for vehicles registered in Slovakia.|
The specified sections of motorways and expressways earned € 12.07 million on toll collection in December 2021. During the same period, the specific sections of 1st category roads earned € 5.27 million. Of the total amount of the tolls collected for December, foreign vehicle operators paid 49.2%. The day with the highest toll collection in the monitored month was December 8th, with a collected amount of € 960,635. In December, the specified road sections were used by an average of 31,700 unique vehicles over 3.5 t per day.
For all of 2021, the toll collection for using specified sections of motorways and expressways reached the amount of € 157.13 million. The specified sections of 1st category roads earned € 73.39 million for the whole year. Operators of vehicles registered abroad paid 47.8% of the annual toll collection. Among the foreign users of the specified road sections the highest amount in 2021, just as in the previous years, was paid by vehicles from Poland (19.8%), followed by the Czech Republic (6.9%) and Hungary (5.3%). In the breakdown of revenues according to the payment mode, the highest collection was in the prepay mode with a share of 54.5% of the total annual amount. Also in 2021, the operators of lorries in the weight category over 12 t with two axles had the highest share of the annual toll collection, which paid € 189.54 million, representing 82.2% of the total amount. In terms of emission classes the biggest share of toll collection (88.7%) was achieved by vehicles of the EURO V, VI and EEV class with € 204.41 million. The day with the highest collection for the whole year was 18 November 2021, with the amount of € 1.02 million.
As at 31 December 2021 there were 287,554 OBUs registered in the electronic toll system. Of this figure, 75.1% were for vehicles from abroad. In 2021 the specified road sections were daily used by 37,532 unique vehicles over 3.5 tons on average. For all of 2021 the electronic toll system was used by 378,984 unique vehicles equipped with a registered on-board unit.
In 2021 mobile enforcement units dealt with 4 681 cases of violation of Act on Electronic Toll Collection on the specified road sections. Checked drivers had to pay tolls in the amount of € 44,318. Slovak vehicle operators accounted for 13.7% of the amount collected.
For the previous year SkyToll recorded 378 justified submissions in terms of the electronic toll collection operation. These included 366 claims, 6 requests and 6 suggestions. Also 2021, as in the previous years of the comprehensive service of electronic toll collection, all received submissions were handled within 5 business days.
In 2021, the customer service line received a total of 63.7 thousand calls. The most frequently asked questions on the customer service line concerned fees and prices (27 thousand calls). The second most frequent were requests for the provision of general information on the electronic toll system (14.8 thousand calls) and the third position was held by requests for information concerning the return of on-board units (8.1 thousand calls). The toll web portal recorded 731.4 thousand visitors, of which 281.8 thousand were from Slovakia.